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Retail Travel Agency Winner Quay Travel World Travellers (1)

Travel Connects Us

Retail Travel Agency Winner Quay Travel World Travellers Edit

Travel Connects Us

3 Things you should know about us

Personal Travel Designer

We're delighted to offer a comprehensive range of travel services tailored to your needs. Whether it's booking your flight, finding the perfect accommodation with our exclusive benefits, setting sail on a majestic cruise, or curating a full tour experience, we've got you covered.
What's more, our commitment to you goes beyond just planning. We're here for you around the clock, 24/7, from the initial spark of an idea until you're back home, reminiscing about your adventures. Your personal travel designer is dedicated to accompanying you every step of the way, ensuring peace of mind no matter where you are in the world or what time it is.

Exclusive Hotel Privileges

Discover unparalleled luxury with Quay Travel's Exclusive Hotel Programme, offering access to over 1,500 top-tier hotels worldwide. We provide our clients with the best available rates and exclusive benefits, including complimentary breakfasts, room upgrades, resort and spa credits, and late check-out options. Let us craft the perfect hotel experience for you.

Expert Knowledge

At the heart of Quay Travel's bespoke experiences are our travel designers, whose expert knowledge and extensive global contacts and personal travel transform each journey into an adventure tailored just for you. More than just planners, they are your personal guidebook, your insightful travel review site, and your new best friend all in one. Their insider knowledge spans the corners of the globe, ensuring you receive not just a trip, but an authentic immersion into the destinations you visit, filled with hidden gems and exclusive encounters.

Luxury Hotels

Seeking a luxury hotel escape? Our Luxury Hotel Programme elevates your stay with a host of complimentary booking benefits designed to enhance your experience with tangible savings and a touch of VIP luxury. With us, you don’t just book a luxury hotel — you step into a world of preferential treatment and exclusive comforts that redefine the very essence of a 5-star experience. Example of possible benefits:
Breakfast included
Complimentary breakfast for two daily
Hotel credit
A hotel credit per stay to be used in the hotels restaurant or spa
room upgrades
Complimentary room upgrades either at time of booking or on check in
flexible checkin
Early check ins and late check outs if available

Explore an Exclusive Selection of Cruises and Exquisite Destinations

Between large cruise ships, intimate passenger ships, expedition cruising, thousands of destinations, and countless different deals and benefits, finding a cruise that suits you can be overwhelming. Cruising can be a fabulous way to see the world, but knowing where to start or what will suit you isn’t easy. Let our team of CLIA cruise experts find the right cruise for you. We believe that there is a cruise for everyone!
learn more about cruises

Meet the Team

Meet the passionate souls behind every curated journey. Our team, dedicated to crafting unparalleled luxury travel experiences, brings together a wealth of knowledge, expertise, and personal tales from the world's most exotic destinations. Together, we're committed to ensuring your travel dreams become a reality, with every detail tailored to perfection.

Travel News

The Journey Inward: Where Travel Becomes Transformation

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Botanica World Discoveries

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What our customers say about us

Travel is more than just destinations; it's the thread that weaves us together. Dive into our luxury travel reviews and see how journeys have beautifully connected our travellers.
Sarah And Zac Jordan Malaysia

Booking with Quay Travel is my favourite way to travel! Fantastic suggestions, great communication and total peace of mind on your trip. Quay Travel really knows their stuff. My brief was simple - two city breaks followed by a few relaxing days by the sea to celebrate our 25th wedding anniversary; the honeymoon we never had. Cindy delivered on all fronts.

This was to be our first trip staying at Four Seasons and from the moment we arrived at Four Seasons Langkawi, we knew we were somewhere special. We were greeted like old friends, ushered through to a calm, serene seating area. With a cool refreshing fruit drink in hand, we were gently guided through the check in process, ensuring that everything was in place for our stay.

The resort was spacious and uncrowded. You could choose to walk around, use one of the free bikes on offer, or call on one of the buggies to take you where you wanted to go within the resort. We opted to walk everywhere. It gave us time to enjoy the abundance of wildlife; Clouded monitor lizards, Dusky Leaf langurs, Long tailed macaques, Oriental pied hornbills, even bats at dusk. You could be forgiven for thinking you were on a wildlife tour!

The resort staff were incredibly friendly. Everyone greeted us by name and remembered food and interests we had talked about, enough to pick up the same conversation the next time they saw us. And have I mentioned the food? Amazing buffet breakfasts with a range of options from fruit and cereal to full cooked Western and Asian choices. It was stunning.

Four Seasons Langkawi is well situated in the north east quadrant of Langkawi. There are no big towns nearby so it is lovely and quiet, while being walking distance by beach or road from a small run of relaxed and casual bar/restaurant options, if you want to eat or have a beer outside the resort. We found it easy to use the local Grab app to order taxis to take us to the Langkawi Skybridge, or to the jetty for any of the boat tours.


Destination: asia
Sarah and Zac Jordan
Jan And Lloyd Travel Photo Europe 2025 1

A big shout out to Quay Travel for facilitating a wonderful trip to Europe this July.  Our trips are often complex to co-ordinate and you managed our special requests with patience and grace. Our agent Lisa did a fantastic job organising our flights, suggesting great hotels and being on hand to efficiently sort out a flight cancellation in the midst of a traffic controllers strike in France. One of the highlights of the trip was time spent in Capri at the lovely Luna Hotel.  Well located away from the maddening day-trippers and one of the most beautiful locations on the Island.  We will look forward to our next adventure with Quay Travel.


Destination: europe
Jan and Lloyd Lamberg
Hodson Family Vietnam 1

We had the most amazing time in Vietnam. We loved every minute of it. We loved every place we went to for different reasons. The accommodation, transfers and all the activities you organised were fantastic. It was all so easy. It was lovely to have 6 nights in Hoi An. The hotel there was so so beautiful! What a beautiful place Hoi An is. The vespa tour in Saigon was a highlight. I loved that night. It was so fun! Exhilarating being on those vespas.  We loved it so much we are thinking of going again next year.

Thanks again for everything Cindy. You made our holiday one to remember. 


Destination: asia
Hodson Family
Staurt And Linley Myers

Stuart and I had the most wonderful 4 week trip over Christmas and New Year 2024/2025. From start to finish we had superb organisation by our travel agent, Cindy Palmer of Quay Travel. She listened to our interests, took into consideration our age, mobility and price range and organised for us the most outstanding trip we could have asked for. She gave advice, updated us regularly during the planning process and turned what could have been a really hit and miss home planned job into the most incredible journey. The Viking River Cruise on the Danube provided stop offs that we couldn't have sorted ourselves. Her choices in hotels were perfect and located at good distances from public transport. We covered a number of countries and locations at a pace that suited our style.


Destination: europe
Stuart and Linley Myers
Croatia Docks

I am delighted to give this feedback of our fabulous holiday in Croatia in August/September 2024. We had a brilliant time and remain very grateful to both Michelle at Quay Travel and the team at Croatia Time Travels. Our holiday was a hand crafted journey full of the highlights of Croatia with beautiful hotels, fantastic travel via luxury cars and outstanding guides. Marvellous, absolutely top class the whole way.

Our daily guides were either the local person or our own driver. At all times they were knowledgeable, really interesting and easy to understand. On more than one occasion we had enough time to get to extra places or sights we hadn’t expected to. Having thoroughly enjoyed our time in Croatia, we wouldn’t hesitate to contact Michelle again to help with our travel needs. Again, we are very grateful for their help, we had a magical trip!


Destination:
Debbie Harris & Martin Rule
Cook Islands Rarotonga

I recently booked my trip to Rarotonga with Quay Travel and I am glad I did. Michelle and Lisa were amazing, they went well over and above to ensure I got everything I needed. They made the whole process very easy and no request big or small was a problem. I am currently booking my second trip with them. I highly recommend Quay Travel.


Destination: australasia-southpacific
Jason Rolston
Paris Bridges

I would like to thank Quay Travel for their efforts in arranging and coordinating our recent European family holiday. Your attention to detail and oversight of our arrangements ensured that our holiday was totally trouble free and enjoyable and went according to our plan, it was seamless and well organized. A big thankyou to Quay Travel from us. You are the best!


Destination: europe
Paul Quinn
Beverly Hills Sign

Our experience with Quay Travel exceeded all expectations. Michelle was wonderful to work with and not only booked our hotel and airfare but focused on the little things that make a trip come together. Nothing was left to chance and by asking the right questions, she delivered a first class, luxury experience. I travel a lot and I highly recommend Quay.


Destination: north-america
Elliot Sloane
Trudi Gwillim And Stephen Child Europe2024

Hi Cindy, Costa Brava was stunning, totally won my heart! Thank you once again for your superb organising and planning. I always feel safe in your travel hands.


Destination: europe
Trudi and Stephen
Greg Cross 1

Working with Michelle , Donna and the team at Quay Travel makes a huge difference in me being able to do what I do on the road  knowing everything associated with my business trips is taken care of. And when something goes wrong as it inevitably does in this post Covid world – they will find a way to fix it 24x7. They have been my travel superheroes for nearly 20 years and even in todays online, digital and AI world which I live and breathe on a daily basis - their personal touch makes a huge difference.


Destination: worldwide
Greg Cross
Ros & Alex Mckenzie Bali

I wanted to take a moment to thank you both for the service provided to me this year by the team at Quay with my travels.
It is now over a month since I returned from our incredible girl’s trip to Bali, and I can assure you both that it still feels as though it was pinch-me perfect.  Both Four Seasons properties were off the scale amazing, with dream-like experiences, and such warm service from the staff there.
I also wanted to say thank you for working behind the scenes to rearrange things on the ground in Bali when our flights were rescheduled. It was such a weight off to know that the ever-dependable Michelle Sutton would be moving the arrangements around so that everything worked out, and of course it did.


Destination: asia
Ros & Allie McKenzie

Just a quick thank you for sorting everything we needed for this trip – great advice, especially where not to spend too much time around Puglia. Hotels were awesome, perfect and quiet after long days exploring! Looking forward to next years adventures


Destination: europe
Sarah & John Hood

Hello Cindy, It has taken us a while to "come back down to earth" & normal routine after our wonderful holiday in Italy. It was amazing to experience all the wonders Italy has to offer - the History, Art, Architecture, Landscape,  Food & Wine etc. etc.  Thanks to you our travel plans went without a hitch, and we were very happy with everything. All the hotels were extremely good & well located with friendly helpful staff - our best room was at  Risorgimento Resort in Lecce. 

THANKYOU for everything that you organised for us to make our holiday the "trip of a Lifetime"

We would not hesitate to use Quay Travel  again the future  , and it was a pleasure to meet & deal with you.


Destination: europe
David & Irina Bond
Robyn and Paul Smith USA 23

Just to let you know we had a fantastic 3 weeks holiday in the US. Thank you so much for your help with all the bookings. Everything worked really well. Hotels were great and what we expected, Train and flight also easy.

Many thanks. Until next trip……..


Destination: north-america
Robyn & Paul Smith

We just got home yesterday.  WHAT a fabulous trip!  It was gorgeous, we caught up with a multitude of my family in beautiful Canada.  New York, New York was Amazing.

THANK YOU for your invaluable help to organise it all, and then to sort out the accommodation fiasco in New York.  

Given we had to cancel our credit cards, we would have been really stuck.  So we very much appreciated your experience and speed in sorting it all out for us.  


Destination: north-america
Tina & Chris

We are long time clients of Quay Travel and have always appreciated their attention to detail and the way they take our needs into account when planning our travel. In recent years we have been going to more off the beaten track locations and Quay Travel take so much of the hassle out of figuring out our schedules and logistics.

Coming home from our most recent trip we had the value of Quay Travel reinforced. We were on the runway on a plane bound from Boston to Chicago to make our Chicago Auckland connection when the steward cheerfully announced that the flight was cancelled. There was a panic while everyone rushed to leave the plane and re-organize their plans. I called Quay immediately and they were able to route us through Houston to Auckland. While we were in the air the staff at Quay sorted our connection and even managed to keep our upgrades to Business. If we had waited at the United help desk we would still be in Boston roaming around like lost souls. Travel agents are great when things are good but they are essential when there is any little hiccup!


Destination: north-america
Ruth & Greg

We had a wonderful experience booking our 5 week trip to Europe with Cindy. She secured us excellent fares, recommended great hotels, booked connecting flights across Europe, organized tours and airport transfers. Everything worked like clockwork. Cindy is just fabulous, she’s friendly, efficient, and her vast experience in the travel industry ensures you travel totally hassle free. We will definitely be planning our next trip with her.


Destination: europe
Leigh

For the second time in as many months using a travel agent has proven to be a glorious experience. Half an hour before getting in an uber for the first of three flights to Europe we got an email from the airline running the second flight that there would be a 10 hour delay. This meant we would need to overnight in Hong Kong and miss our final connection. I called Quay as soon as I saw the email and with some wizardry and magic Cindy immediately booked us on a different flight via a different route that allowed us to meet our connections and bonus the flight left later so there was no panic. Using Quay as our travel agents improves the travel experience exponentially.


Destination: europe
Ruth & Greg Jillings

Quay Travel saves the day -again!

Lisa at Quay Travel was awesome to work with when we were organising our trip to the USA.  However, she and the Quay Travel team really came into their own when we had a series of flight disruptions.  They swung into action and organised us short notice accommodation, sorted out our flights and did all this quickly so we could carry on with our trip.

They are wonderful to work with and really look after us.


Destination: north-america
Tania and Dean Young

Thought I would drop you a line to tell you how much we loved the Belmond Napa Sai. It was the PERFECT solution for us. Beautiful balance of kids and sophistication. Smart but not overly expensive / pricey. We had great weather and certainly got our summer fix. Kids met a bundle of other kids and there were lots of activities on offer which was ideal. You did a great job recommending this for us.

Other than my bungle on our first flight everything else was straight forward and super easy. So your expertise on putting this all together for us was massively appreciated.

I look forward to coming back to you for the next vacay!


Destination: asia
Rebecca

Quay Travel have organised several special family holidays for us now as well as smaller trips for myself. They are extremely professional, friendly and communicate effectively and in a timely manner. Lisa is amazing at offering suggestions and options for both places to visit and hotels.

Last year while in Europe, we contracted coved and were unable to board our cruise at the port of departure. Lisa gave exceptional service, taking calls at all hours and organising alternative flights and accommodation, plus handling our family’s stress and anxiety with great patience!

I highly recommend Quay Travel to anyone wanting to plan that special holiday.


Destination: europe
Michelle Milham

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