I wanted to take a moment to express my gratitude for the exceptional job Lisa did in arranging our holiday to Fiji. From the very beginning, she was incredibly patient and thorough, putting together a fantastic package that perfectly suited our needs.

Lisa's in-depth knowledge about the best accommodation and flights was impressive, and she went above and beyond to ensure that every detail was covered. The research she conducted to find the ideal places to stay, see, and eat made our trip even more enjoyable. Her positive attitude and genuine enthusiasm were infectious, and it was clear that she is passionate about what she does.

Without a doubt, I would highly recommend Lisa's services to anyone looking to book a memorable holiday. Thank you once again for the hard work and dedication - it truly made a difference.

Once again, Lisa did an amazing job at listening to and then booking our travel arrangements!

I hadn't booked a flight from London to Germany as we had pretty lose plans before we left, so thought it would be easy once we knew what our itinerary looked like.  Gee was I wrong as I hadn’t factored in that our baggage would be heavier than what was allowed, so thanks Lisa for getting this sorted from the other side of the world at last minute. Again many many thanks Lisa, it was an amazing holiday and we look forward to booking our next holiday with you.

A big shout out to Quay Travel for facilitating a wonderful trip to Europe this July.  Our trips are often complex to co-ordinate and you managed our special requests with patience and grace. Our agent Lisa did a fantastic job organising our flights, suggesting great hotels and being on hand to efficiently sort out a flight cancellation in the midst of a traffic controllers strike in France. One of the highlights of the trip was time spent in Capri at the lovely Luna Hotel.  Well located away from the maddening day-trippers and one of the most beautiful locations on the Island.  We will look forward to our next adventure with Quay Travel.

We had the most amazing time in Vietnam. We loved every minute of it. We loved every place we went to for different reasons. The accommodation, transfers and all the activities you organised were fantastic. It was all so easy. It was lovely to have 6 nights in Hoi An. The hotel there was so so beautiful! What a beautiful place Hoi An is. The vespa tour in Saigon was a highlight. I loved that night. It was so fun! Exhilarating being on those vespas.  We loved it so much we are thinking of going again next year.

Thanks again for everything Cindy. You made our holiday one to remember. 

Stuart and I had the most wonderful 4 week trip over Christmas and New Year 2024/2025. From start to finish we had superb organisation by our travel agent, Cindy Palmer of Quay Travel. She listened to our interests, took into consideration our age, mobility and price range and organised for us the most outstanding trip we could have asked for. She gave advice, updated us regularly during the planning process and turned what could have been a really hit and miss home planned job into the most incredible journey. The Viking River Cruise on the Danube provided stop offs that we couldn't have sorted ourselves. Her choices in hotels were perfect and located at good distances from public transport. We covered a number of countries and locations at a pace that suited our style.

I am delighted to give this feedback of our fabulous holiday in Croatia in August/September 2024. We had a brilliant time and remain very grateful to both Michelle at Quay Travel and the team at Croatia Time Travels. Our holiday was a hand crafted journey full of the highlights of Croatia with beautiful hotels, fantastic travel via luxury cars and outstanding guides. Marvellous, absolutely top class the whole way.

Our daily guides were either the local person or our own driver. At all times they were knowledgeable, really interesting and easy to understand. On more than one occasion we had enough time to get to extra places or sights we hadn’t expected to. Having thoroughly enjoyed our time in Croatia, we wouldn’t hesitate to contact Michelle again to help with our travel needs. Again, we are very grateful for their help, we had a magical trip!

I recently booked my trip to Rarotonga with Quay Travel and I am glad I did. Michelle and Lisa were amazing, they went well over and above to ensure I got everything I needed. They made the whole process very easy and no request big or small was a problem. I am currently booking my second trip with them. I highly recommend Quay Travel.

I would like to thank Quay Travel for their efforts in arranging and coordinating our recent European family holiday. Your attention to detail and oversight of our arrangements ensured that our holiday was totally trouble free and enjoyable and went according to our plan, it was seamless and well organized. A big thankyou to Quay Travel from us. You are the best!

Our experience with Quay Travel exceeded all expectations. Michelle was wonderful to work with and not only booked our hotel and airfare but focused on the little things that make a trip come together. Nothing was left to chance and by asking the right questions, she delivered a first class, luxury experience. I travel a lot and I highly recommend Quay.

Hi Cindy, Costa Brava was stunning, totally won my heart! Thank you once again for your superb organising and planning. I always feel safe in your travel hands.

Working with Michelle , Donna and the team at Quay Travel makes a huge difference in me being able to do what I do on the road  knowing everything associated with my business trips is taken care of. And when something goes wrong as it inevitably does in this post Covid world – they will find a way to fix it 24x7. They have been my travel superheroes for nearly 20 years and even in todays online, digital and AI world which I live and breathe on a daily basis - their personal touch makes a huge difference.

I wanted to take a moment to thank you both for the service provided to me this year by the team at Quay with my travels.
It is now over a month since I returned from our incredible girl’s trip to Bali, and I can assure you both that it still feels as though it was pinch-me perfect.  Both Four Seasons properties were off the scale amazing, with dream-like experiences, and such warm service from the staff there.
I also wanted to say thank you for working behind the scenes to rearrange things on the ground in Bali when our flights were rescheduled. It was such a weight off to know that the ever-dependable Michelle Sutton would be moving the arrangements around so that everything worked out, and of course it did.

Just a quick thank you for sorting everything we needed for this trip – great advice, especially where not to spend too much time around Puglia. Hotels were awesome, perfect and quiet after long days exploring! Looking forward to next years adventures

Hello Cindy, It has taken us a while to "come back down to earth" & normal routine after our wonderful holiday in Italy. It was amazing to experience all the wonders Italy has to offer - the History, Art, Architecture, Landscape,  Food & Wine etc. etc.  Thanks to you our travel plans went without a hitch, and we were very happy with everything. All the hotels were extremely good & well located with friendly helpful staff - our best room was at  Risorgimento Resort in Lecce. 

THANKYOU for everything that you organised for us to make our holiday the "trip of a Lifetime"

We would not hesitate to use Quay Travel  again the future  , and it was a pleasure to meet & deal with you.

Just to let you know we had a fantastic 3 weeks holiday in the US. Thank you so much for your help with all the bookings. Everything worked really well. Hotels were great and what we expected, Train and flight also easy.

Many thanks. Until next trip……..

We just got home yesterday.  WHAT a fabulous trip!  It was gorgeous, we caught up with a multitude of my family in beautiful Canada.  New York, New York was Amazing.

THANK YOU for your invaluable help to organise it all, and then to sort out the accommodation fiasco in New York.  

Given we had to cancel our credit cards, we would have been really stuck.  So we very much appreciated your experience and speed in sorting it all out for us.  

We are long time clients of Quay Travel and have always appreciated their attention to detail and the way they take our needs into account when planning our travel. In recent years we have been going to more off the beaten track locations and Quay Travel take so much of the hassle out of figuring out our schedules and logistics.

Coming home from our most recent trip we had the value of Quay Travel reinforced. We were on the runway on a plane bound from Boston to Chicago to make our Chicago Auckland connection when the steward cheerfully announced that the flight was cancelled. There was a panic while everyone rushed to leave the plane and re-organize their plans. I called Quay immediately and they were able to route us through Houston to Auckland. While we were in the air the staff at Quay sorted our connection and even managed to keep our upgrades to Business. If we had waited at the United help desk we would still be in Boston roaming around like lost souls. Travel agents are great when things are good but they are essential when there is any little hiccup!

We had a wonderful experience booking our 5 week trip to Europe with Cindy. She secured us excellent fares, recommended great hotels, booked connecting flights across Europe, organized tours and airport transfers. Everything worked like clockwork. Cindy is just fabulous, she’s friendly, efficient, and her vast experience in the travel industry ensures you travel totally hassle free. We will definitely be planning our next trip with her.

For the second time in as many months using a travel agent has proven to be a glorious experience. Half an hour before getting in an uber for the first of three flights to Europe we got an email from the airline running the second flight that there would be a 10 hour delay. This meant we would need to overnight in Hong Kong and miss our final connection. I called Quay as soon as I saw the email and with some wizardry and magic Cindy immediately booked us on a different flight via a different route that allowed us to meet our connections and bonus the flight left later so there was no panic. Using Quay as our travel agents improves the travel experience exponentially.

Quay Travel saves the day -again!

Lisa at Quay Travel was awesome to work with when we were organising our trip to the USA.  However, she and the Quay Travel team really came into their own when we had a series of flight disruptions.  They swung into action and organised us short notice accommodation, sorted out our flights and did all this quickly so we could carry on with our trip.

They are wonderful to work with and really look after us.

Thought I would drop you a line to tell you how much we loved the Belmond Napa Sai. It was the PERFECT solution for us. Beautiful balance of kids and sophistication. Smart but not overly expensive / pricey. We had great weather and certainly got our summer fix. Kids met a bundle of other kids and there were lots of activities on offer which was ideal. You did a great job recommending this for us.

Other than my bungle on our first flight everything else was straight forward and super easy. So your expertise on putting this all together for us was massively appreciated.

I look forward to coming back to you for the next vacay!

Quay Travel have organised several special family holidays for us now as well as smaller trips for myself. They are extremely professional, friendly and communicate effectively and in a timely manner. Lisa is amazing at offering suggestions and options for both places to visit and hotels.

Last year while in Europe, we contracted coved and were unable to board our cruise at the port of departure. Lisa gave exceptional service, taking calls at all hours and organising alternative flights and accommodation, plus handling our family’s stress and anxiety with great patience!

I highly recommend Quay Travel to anyone wanting to plan that special holiday.