For the second time in as many months using a travel agent has proven to be a glorious experience. Half an hour before getting in an uber for the first of three flights to Europe we got an email from the airline running the second flight that there would be a 10 hour delay. This meant we would need to overnight in Hong Kong and miss our final connection. I called Quay as soon as I saw the email and with some wizardry and magic Cindy immediately booked us on a different flight via a different route that allowed us to meet our connections and bonus the flight left later so there was no panic. Using Quay as our travel agents improves the travel experience exponentially.