For the second time in as many months using a travel agent has proven to be a glorious experience. Half an hour before getting in an uber for the first of three flights to Europe we got an email from the airline running the second flight that there would be a 10 hour delay. This meant we would need to overnight in Hong Kong and miss our final connection. I called Quay as soon as I saw the email and with some wizardry and magic Cindy immediately booked us on a different flight via a different route that allowed us to meet our connections and bonus the flight left later so there was no panic. Using Quay as our travel agents improves the travel experience exponentially.

Quay Travel saves the day -again!

Lisa at Quay Travel was awesome to work with when we were organising our trip to the USA.  However, she and the Quay Travel team really came into their own when we had a series of flight disruptions.  They swung into action and organised us short notice accommodation, sorted out our flights and did all this quickly so we could carry on with our trip.

They are wonderful to work with and really look after us.

Thought I would drop you a line to tell you how much we loved the Belmond Napa Sai. It was the PERFECT solution for us. Beautiful balance of kids and sophistication. Smart but not overly expensive / pricey. We had great weather and certainly got our summer fix. Kids met a bundle of other kids and there were lots of activities on offer which was ideal. You did a great job recommending this for us.

Other than my bungle on our first flight everything else was straight forward and super easy. So your expertise on putting this all together for us was massively appreciated.

I look forward to coming back to you for the next vacay!

Quay Travel have organised several special family holidays for us now as well as smaller trips for myself. They are extremely professional, friendly and communicate effectively and in a timely manner. Lisa is amazing at offering suggestions and options for both places to visit and hotels.

Last year while in Europe, we contracted coved and were unable to board our cruise at the port of departure. Lisa gave exceptional service, taking calls at all hours and organising alternative flights and accommodation, plus handling our family’s stress and anxiety with great patience!

I highly recommend Quay Travel to anyone wanting to plan that special holiday.